This policy explains when you can cancel and what you get back. It forms part of our Terms and Conditions.

Last updated 1 October 2026.

1. MCW courses

Our Blue Team programmes – Analyst, Specialist and Engineer – each have their own course terms. You receive them before you enrol, and cancellations, withdrawals and refunds follow those terms.

2. All other services

This covers everything else we sell – Microsoft certification training, CV and LinkedIn services, mock interviews, career guidance and subscriptions – unless a service’s own terms say otherwise.

• Within 24 hours of paying: cancel for a full refund.
• After 24 hours: the payment is non-refundable. If your circumstances change, email us and we will consider it fairly. Any refund we agree is at our discretion and is at most 50% of the part not yet delivered.

3. Subscriptions

Cancel at any time and you will not be charged again; you keep access until the end of the period you have paid for. The 24-hour rule applies to each payment, renewals included.

4. Good to know

• If we cancel or cannot deliver something you have paid for, we refund everything not yet delivered – or, if you prefer, move you to another date.
• Missed sessions: a session you miss without telling us beforehand counts as delivered. Tell us in advance and we will try to rearrange it.
• Exam fees are paid to Microsoft, not to us, so Microsoft’s own rules apply to them. We also cannot refund costs in your own accounts, such as Azure usage.
• If something is not right, tell us and we will put it right – for example by repeating a session or redoing the work. If we cannot, we will reduce the price or refund you.

5. How to cancel

Email hello@mycyberway.co.uk with your name, your order number and what you want to cancel. Refunds are paid to the payment method you used.