- Published
- Source
- Help Net Security
- Filed under
- Data breaches, Zero-days, AI attacks
An agentic AI-powered attack that hit the Dutch Institute for Vulnerability Disclosure (DIVD) on September 21 exploited two zero-day vulnerabilities in Zammad, an open-source helpdesk and customer support ticketing system. “Used together, [the two flaws] allowed the attackers to hijack sessions, run code remotely and escalate privileges from the Zammad user to root, in seconds,…
If you run the affected product
- Find every instance – especially the ones reachable from the internet.
- Apply the vendor's patch or mitigation now: exploited flaws are fixed in days, not at the next patch cycle.
- Then check for signs it was used before you patched: web shells, new accounts, unusual outbound traffic.
More helpCISA's Known Exploited Vulnerabilities catalogue (opens in a new tab)
Defender’s notebook
The attacker technique behind this story, in MITRE’s terms – and what to check in your own estate.
Exploit Public-Facing Application
Initial AccessWhat a defender checks
- Find every internet-facing instance of the affected product.
- Patch, or apply the vendor's mitigation now – CISA's KEV list gives a deadline.
- Look for signs it was exploited before you patched: web shells, new accounts, odd outbound traffic.
Build the skillBlue Team Analyst · Vulnerability Management
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