- Published
- Source
- Help Net Security
- Filed under
- Phishing & scams
- Technique
- T1566 Phishing (opens in a new tab)
A Dell order confirmation lands in your inbox and it looks pretty legitimate: it comes from Dell’s order domain, passes DKIM and DMARC checks, uses Dell’s real template, and confirms a $736.09 purchase of Microsoft Project Standard 2024 that you never made. Under “Ship To,” where an address should be, sits the word “Helpline” and a phone number – the hook for a callback scam. The email looks genuine because it is. The attacker supplied … More →…
Spotted a scam?
- Forward suspicious emails to report@phishing.gov.uk – the NCSC uses the reports to take scam sites down.
- Forward scam texts to 7726, free on most UK networks.
- Never share a one-time code, and check any request for money by calling a number you already trust.
Defender’s notebook
The attacker technique behind this story, in MITRE’s terms – and what to check in your own estate.
Phishing
Initial AccessWhat a defender checks
- Search mail flow for the sender, subject and links, and pull every copy from mailboxes.
- Check who clicked or replied, and what signed in afterwards.
- Block the sender and URLs, and tell staff what to look for.
Build the skillBlue Team Analyst · Email & Phishing Investigation
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Blue Team Analyst · Email & Phishing Investigation
Someone will report this email. Know exactly what to do next.
Analyse a reported phishing email properly: headers, message trace and quarantine, what SPF, DKIM and DMARC failures tell you, and the indicators that make it business email compromise.
- Header forensics and message trace
- SPF, DKIM and DMARC failures explained
- Spotting business email compromise
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